✈️We offer Worldwide eFREE Shipping for all products direct from the manufacturer. Please be advised, we are currently experiencing shipping delays of around an extra week. We have been advised that our normal shipping service, DHL, are having issues despatching orders due to an increase in demand. We are working with our manufacturer to solve this issue (25th Oct. 2021).
For our Australian Brand products free shipping is only offered for orders with an Australian shipping address. A shipping address outside of Australia may be charged a shipping fee.
Express Shipping is offered for Australian and Worldwide shipping addresses. We use the services of DHL Express (Domestic & International) and Australia Post's Express Post (Domestic) & Economy Air (International).
Estimated Delivery Time is a function of processing time and shipping time. It is displayed as follows:
Direct from the manufacturer products are hand-assembled and are usually made per order. Due to the time required for wood watch assembly and (if requested) custom engraving, the processing time is around 5 business days.
For the Express Shipping option for Direct from Manufacturer products, if the shipping address is an Australian address and its postcode is found on the "DHL Remote Area" list (currently found here) the order may be delivered by Australia Post's Express Post. All other Express Shipping addresses orders will be sent by DHL Express or Australia Post's Express Post.
Tracking Numbers are provided for all orders. The tracking number will be sent to your nominated e-mail address after the processing period. 🔍To track your order please use our tracking page found here.
Shipping Delays can arise due to but are not limited to seasonal demand (e.g. Christmas), natural disasters, epidemics, pandemics, a government agency's actions (including Customs), and work stoppages. As we do not own each country's postal service, are not Gods and do not work in government (if we were MP's then maybe we would be Gods) Bamboo Watches Australia does not accept responsibility for delays outside of our control (force majeure). To help minimise shipping times we offer DHL or Australia Post's Express Shipping services.
Import Taxes and Duties may be charged by the relevant government. You will be responsible for payment of any taxes and duties charged.